Job Description
Sales Support & Process Digitalisation Specialist

Summary

We are seeking a highly organised and technology-oriented Sales Support & Process Digitalisation Specialist to strengthen our commercial support capabilities. This role combines traditional sales support responsibilities with a strong mandate to drive the digitalisation, automation, and continuous improvement of operational processes across the commercial organisation.

The position will play a key role in enhancing transparency, efficiency, scalability, and service quality within Sales Support, with a particular focus on travel management, workflow optimisation, data management, and process automation.

Duties & responsibilities

Sales Support

  • Provide digital process driven support to the sales teams.
  • Enable and support sales-related activities, documentation, reporting, and stakeholder communications via a digital workflow
  • Support onboarding and ongoing operational needs of customers.
  • Assist with reporting, KPI tracking, and management information preparation.

Travel Management & Operational Coordination

  • Provide digital process driven European wide and international business for travel arrangements.
  • Digitalize travel requests, approvals, booking processes, and related documentation.
  • Structure travel providers, hotels, and external vendors to assure appropriate cost management
  • Monitor travel-related expenditures and support a digitalized compliance with company policies.
  • Enable process driven travel analytics and management reports.

Digitalisation & Process Improvement

  • Analyze existing workflows and identify opportunities for automation and optimisation.
  • Lead initiatives to digitalise manual and less integrated processes.
  • Design and implement scalable workflows using modern digital tools and platforms.
  • Develop automated reporting and dashboard solutions to improve transparency and decision-making.
  • Support the implementation and adoption of new technologies, systems, and process standards.
  • Drive a culture of continuous improvement.

Vendor & System Management

  • Support administration, service quality monitoring, and vendor performance reviews.
  • Ensure proper system utilisation and process compliance.
  • Contribute to the evaluation and implementation of new digital tools and solutions.

Professional & personal qualifications

  • Bachelor's degree in Business Administration, Operations Management, Economics, Information Systems, or a related discipline.
  • 2-5 years of experience in Sales Support, Operations, Business Administration, Process Management, or Project Coordination.
  • Experience with process improvement and digital transformation initiatives.
  • Familiarity with CRM systems, ERP solutions, workflow automation tools, and reporting platforms.
  • Strong analytical and problem-solving capabilities.
  • Excellent organisational and stakeholder management skills.
  • Fluency in English; additional European languages are an advantage.

The compensation range disclosed may encompass multiple title levels (Scope internal levels of seniority). Your actual compensation will depend on a variety of factors, including but not limited to your individual experience, education, and seniority, and the final salary will be determined during the interview and evaluation process.
Pay Band:  Senior Specialist - Business Management
Minimum:  92,400.00 PLN
Maximum:  135,000.00 PLN

Bonus: Discretionary
Benefits: Scope offers an extensive range of benefits, please check our benefits page for more details.

Interested?
If this sounds like a journey for you, we look forward to learning more from your convincing application. Please note: For non-EU applicants, a valid work and residence permit is a prerequisite for this job position. Unfortunately, we are unable to sponsor relocation from outside of the EU at this time.

What we want to see

  • Current CV
  • Copy of your university degrees and certificates
  • Criminal record certificate (can be provided at a later date)
  • At least 3 letters of reference (can be provided at a later date)

About Scope Ratings 
Scope Ratings GmbH is part of the Scope Group with headquarters in Berlin and offices in Frankfurt, London, Madrid, Milan, Oslo and Paris. As the leading European credit rating agency, the company specialises in the analysis and ratings of financial institutions, corporates, structured finance, project finance and public finance. Scope Ratings’ credit risk analysis is opinion-driven, forward-looking and non-mechanistic, an approach that adds to a greater diversity of opinion for institutional investors. Scope Ratings is a credit rating agency registered in accordance with the EU rating regulation and operating in the European Union with ECAI status.

At Scope Group, we are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and fairness. We embrace people from all backgrounds, regardless of culture, ethnicity and gender. We ensure that our application processes are free from discrimination. By valuing each individual's unique background and perspectives, we strive to create an environment where all employees can thrive and contribute their best. Our dedication to equality and inclusivity reflects our belief that diversity drives innovation and success.